Returns & Exchanges
At Bond No. 9, we want you to be completely satisfied with your luxury fragrance purchase. If you are not entirely pleased, you may return unopened products in their original packaging within 30 days of purchase for a full refund.
Initiate Your Request
Contact our Customer Service team via email or phone to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Pack Securely
Carefully place the unused item in its original signature box and secure it within a sturdy shipping carton to prevent damage during transit.
Ship the Package
Affix the provided prepaid label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Receive Your Refund
Once our boutique team inspects the returned item, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing